Intercontinental Hotels Group

• Accelerated Learning workshops for training team in Middle East and Europe.
• Design of workshops for managers to create and run engaging meetings.

Jayan International

• Leadership and sales courses for tour operator managers and team in Dubai, Abu Dhabi, Doha and Oman.
• Leadership & Upselling at Front Office for Travel Agencies and Hotels in Riyadh, Mecca and Madinah, Saudi Arabia (courses held in Jeddah and Riyadh).

Haven

• Training managers to deliver company induction for new starters and experienced team members. Delivered as two month road shows in both 2007 and 2008.
• Introduction to leadership for accommodation managers and other leaders from holiday parks and head office.
• Assertiveness for leaders.
• Group Training Techniques.
• Coaching and mentoring for head office team.
• Time management.
• Design and delivery of a series of workshops based on service initiative project for a variety of roles on holiday parks, including General Managers, Sales Managers, Receptionists, Administrators, Maintenance Managers and After Sales Managers.

Warner Leisure Hotels

• 3 day introduction to leadership course for new team leaders, supervisors and heads of department.
• 1 day outdoor team building events for complete hotel team.
• Up selling road show – increasing incremental revenue through reception, bars, leisure and restaurant.
• Assertiveness.
• Time management.
• Group Training Techniques.

Holiday Inn and Crowne Plaza

• Trainer’s coaching programme – coaching new and experienced. training staff to develop facilitation skills.
• Design of international sales training programmes.
• Design of coaching and mentoring programme for Front Office Managers and one to one sales. coaching scheme.
• Coaching skills course to enable Front Office Managers to roll out sales programme successfully.
• Accelerated learning techniques for trainers.

West London College

• Cabin crew in flight service.
• Holiday rep skills.

Abbey / Banco Santander

• Integration Spanish and UK working, focusing on language skills, cultural differences, working practices between UK and Spanish team members.

Travelsphere

• Experienced Tour Manager workshops on service and evolution of the role In both Italy and the UK.
• Increasing ad hoc revenue events

TUI UK

• Recruitment of Thomson Holidays reps, children’s reps and resort entertainers.
• Induction training for holiday reps.

Greenwich Leisure Ltd

• Soft skills to support appraisals, including communication skills: questioning, listening, building rapport

Bright Horizons Family Solutions

Transformational Train the Trainer for Regional and Nursery Managers across the UK and Ireland, including accelerated learning techniques and delivery skills