Assertiveness Skills

What is assertiveness and how can it benefit the individual and help them in their job? Often misunderstood, assertiveness is the basis for this practical course. Whether participants need to be assertive in negotiations with customers, colleagues or managers, this revealing day will provoke serious thought and inspire people to alter their approach.

At the end of the course participants will be able to:

• Recognise their personal communication style
• Create a framework for recognising understanding and relating to people with different communication styles
• Use techniques to promote assertive communication
• Demonstrate understanding of how to give and receive feedback constructively
• Prepare an action plan to improve assertive communication skills.

Travel Training

“ In addition to the courses listed on this website, we can offer role specific and skills-based courses to the travel industry e.g. guides, resort managers, holiday reps.”

Contact us for more information >>