Exceptional Service

This interactive course will reveal how exceptional customer service, including complaint handling, can lead to success for your business and personal job satisfaction.

Successfully used in hospitality training, participants will learn through activities and discussions in a fun and relaxed environment using accelerated learning techniques and, by the end of the course, will be able to:

• State how first impressions are vital to exceptional customer service
• Communicate effectively, including listening skills
• Develop rapport
• Ask the right questions to identify needs
• Explain the importance of the everyone in the service chain
• Recognise customer behaviours and handle them in an appropriate manner
• Work as an exceptional team to ensure seamless service throughout your organisation
• Take full ownership of every interaction, including problems
• Following through
• Exceed expectations

Travel Training

“ In addition to the courses listed on this website, we can offer role specific and skills-based courses to the travel industry e.g. guides, resort managers, holiday reps.”

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