Up Selling

For many businesses in the hospitality sector, it is the little extras sold at check-in, at the bar or when ordering a meal that can make a huge difference to the bottom line. Effective up selling happens when the customer is grateful they spent the extra, so this course focuses on the techniques to sell the right extra product or service to the right customer at the right time. This course is vital as part of any front-facing hospitality training portfolio.

By the end of the course participants will be able to:

• Explain how people buy
• Use techniques to build good rapport with customers
• Pace and question the customer to establish needs
• Enhance sales using features and benefits
• Close the sale swiftly
• Handle any objections

Travel Training

“ In addition to the courses listed on this website, we can offer role specific and skills-based courses to the travel industry e.g. guides, resort managers, holiday reps.”

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